MIRAGEVAULT Money Back Guarantee Policy

At MIRAGEVAULT, we are committed to ensuring your satisfaction with our products and services. We understand that sometimes things might not work out as planned, and that's why we offer a comprehensive Money Back Guarantee policy to give you peace of mind while making purchases through our platform.

Eligibility for a Refund

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition, unused, and with all packaging intact.
• Proof of purchase, such as the order confirmation email or receipt, is required.

Non-Refundable Items

Some items are non-refundable, including:

• Gift cards
• Personalized or custom-made products
• Downloadable software or digital content

How to Initiate a Return

To request a refund, follow these steps:

1. Contact our customer support team at support@miragevault.asia to obtain a Return Merchandise Authorization (RMA) number.
2. Pack the items securely, including all tags and accessories that came with the product.
3. Ship the package to the address provided by our support team.

Please ensure that the RMA number is clearly marked on the package to prevent any delays in processing your return.

Processing Your Refund

Once we receive your returned items, our team will inspect them and notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Exchange Policy

If you wish to exchange an item, please follow the same return process and place a new order for the desired item.

Contact Us

If you have any questions regarding our Money Back Guarantee policy, please do not hesitate to contact our customer support team at support@miragevault.asia or call us at +65 1234 5678. We are here to assist you from Monday to Friday, 9 AM to 5 PM SGT.

Thank you for choosing MIRAGEVAULT. Your satisfaction is our top priority.